2. Shipping Rates (Calculated at Checkout)
3. Shipping Methods and Tracking
4. Domestic Shipping (United States)
5. International Shipping
6. Duties, Taxes, and Import Fees
7. Address Accuracy and Changes
8. High-Value Orders (Signature / Verification)
9. Cancellations
10. No Replacements
Orders typically ship within 1–3 business days after purchase (excluding weekends and U.S. federal holidays). Processing includes order verification, final item inspection, careful packaging, and carrier pickup.
If we are unable to ship within this timeframe, we will contact you by email with an updated estimate. If your order has not shipped, you may request a cancellation for a refund.
2. Shipping Rates (Cargo Commerce + Shippo)
Shipping rates are displayed at checkout. If carrier-calculated rates are available, rates may vary based on destination, carrier service availability, and the package’s shipping-ready weight and dimensions. Expedited shipping options may be available at checkout, depending on destination and carrier availability.
3. Shipping Methods AND Tracking
We ship using major carriers such as USPS, UPS, FedEx, and/or DHL (carrier may vary by destination and service level). All shipments include tracking. Once your order ships, you’ll receive a shipment confirmation email with tracking details.
Tracking updates may take 24–48 hours to appear after label creation and/or carrier pickup.
4. Domestic Shipping (United States)
Domestic orders ship from Jacksonville, Florida (USA). Transit times vary by carrier and destination and are not guaranteed once the package is in the carrier’s possession.
5. International Shipping
We offer international shipping to select destinations. International delivery times may vary due to customs processing and local carrier handling. International shipping availability is shown at checkout.
6. Duties, Taxes, and Import Fees
International shipments may be subject to customs duties, taxes, and import fees. These charges are the customer’s responsibility unless explicitly stated otherwise.
If an international shipment is refused, delayed, or returned to sender due to unpaid duties/taxes or customs clearance issues, any refund (if applicable) may be reduced by return shipping costs and any fees charged to us by the carrier (if any).
7. Address Accuracy AND Changes
Customers are responsible for providing an accurate and complete shipping address at checkout. If you need to update an address, contact us immediately at Support@Highendestroy.com. We may be able to update the address before shipment, but we cannot guarantee changes once fulfillment has started or a shipping label has been created.
If a package is returned to sender due to an address issue (including an incomplete or incorrect address), the customer is responsible for reshipment costs and any carrier fees incurred (if applicable).
8. High-Value Orders (Signature / Verification)
For orders $500+, we may require signature confirmation at delivery and/or additional verification prior to shipment to help prevent loss and fraud.
9. Cancellations
If you need to cancel an order, contact us immediately. If the order has not shipped, we may be able to cancel it for a refund. Once an order has shipped, it cannot be canceled.
10. No Replacements
Because most items are one-of-one, we do not offer replacements. If a return is approved, the remedy is typically a refund to the original payment method in accordance with our policies.