1. Final Sale Policy
All sales are final due to the nature of pre-owned, vintage, limited-run, and one-of-one inventory (including clothing, artwork, and books). Returns are only accepted in the limited situations described below.
2. Eligible Return Exceptions
A return may be approved only if one of the following occurs:
3. Claim Windows
To be eligible for review, claims must be submitted within the following timeframes (from the carrier’s delivery scan):
Claims submitted outside these windows may not be eligible.
4. How to Request a Return (Required)
Email Support@Highendestroy.com with your order number and a detailed description of the issue. Include clear photos showing the issue, item condition, and packaging where relevant. Do not discard packaging until the claim is resolved.
Return requests must be approved in writing before sending anything back. Unapproved returns may be refused and returned to sender at the customer’s expense.
5. Return Condition Required
Approved returns must be shipped back in the same condition as received, with all original tags (if any) and packaging included (including any authenticity cards, certificates, dust bags, boxes, or inserts if provided). Items that show wear, use, alteration, odor, or damage beyond what was originally disclosed may be rejected.
6. Refund Method AND Timing (No Store Credit)
Approved refunds are issued to the original payment method only. We do not offer store credit.
Refund processing target: within 7 business days after we receive and inspect the approved return (your bank/payment provider may take additional time to post the refund).
7. Return Shipping Costs
If a return is approved due to our error (wrong item shipped) or an approved claim, we may provide a return label or reimburse standard return shipping at our discretion. If a return is approved for another eligible reason, return shipping costs may be the customer’s responsibility unless stated otherwise.
Original shipping charges (and any duties/taxes paid to customs) are generally non-refundable, except where required by law or where we determine otherwise due to our error.
8. Non-Returnable Situations
Returns will not be accepted for:
For pre-owned books and print media, minor edge wear, shelf wear, handling marks, and age-related patina consistent with the disclosed condition are not considered defects. For artwork, minor variations in texture, paper, ink density, or finishing (including artist-process variance) are not considered defects unless materially inconsistent with the listing.
9. Order Confirmation vs. Acceptance
Order confirmation emails acknowledge that we received your order request. Placing an order is an offer to purchase. We reserve the right to accept or cancel orders at our discretion, including for suspected fraud, verification issues, inventory errors, or pricing/listing errors.
10. Order Changes AND Cancellations
Please contact us immediately if you need to change or cancel an order. We can only attempt changes before fulfillment begins, and we cannot guarantee updates once processing has started. Once an order has shipped, it cannot be changed or canceled.
11. Pricing / Listing Errors
We reserve the right to correct pricing or listing errors, cancel impacted orders, and issue refunds. If an item is incorrectly priced or listed, we may refuse or cancel the order even after an order confirmation is sent.
12. Refused Service / Fraud Prevention
We reserve the right to refuse service, cancel orders, and limit quantities at our discretion, including to prevent fraud, abuse, or policy violations, to the extent permitted by law.
All sales are final due to the nature of pre-owned, vintage, limited-run, and one-of-one inventory (including clothing, artwork, and books). Returns are only accepted in the limited situations described below.
2. Eligible Return Exceptions
A return may be approved only if one of the following occurs:
- Wrong item shipped
- Undisclosed material damage (see Condition AND Grading)
- Confirmed authenticity issue (see Authenticity Guarantee)
3. Claim Windows
To be eligible for review, claims must be submitted within the following timeframes (from the carrier’s delivery scan):
-
Wrong item shipped: within 48 hours
-
Undisclosed material damage: within 48 hours
-
Authenticity concerns: within 7 days
Claims submitted outside these windows may not be eligible.
4. How to Request a Return (Required)
Email Support@Highendestroy.com with your order number and a detailed description of the issue. Include clear photos showing the issue, item condition, and packaging where relevant. Do not discard packaging until the claim is resolved.
Return requests must be approved in writing before sending anything back. Unapproved returns may be refused and returned to sender at the customer’s expense.
5. Return Condition Required
Approved returns must be shipped back in the same condition as received, with all original tags (if any) and packaging included (including any authenticity cards, certificates, dust bags, boxes, or inserts if provided). Items that show wear, use, alteration, odor, or damage beyond what was originally disclosed may be rejected.
6. Refund Method AND Timing (No Store Credit)
Approved refunds are issued to the original payment method only. We do not offer store credit.
Refund processing target: within 7 business days after we receive and inspect the approved return (your bank/payment provider may take additional time to post the refund).
7. Return Shipping Costs
If a return is approved due to our error (wrong item shipped) or an approved claim, we may provide a return label or reimburse standard return shipping at our discretion. If a return is approved for another eligible reason, return shipping costs may be the customer’s responsibility unless stated otherwise.
Original shipping charges (and any duties/taxes paid to customs) are generally non-refundable, except where required by law or where we determine otherwise due to our error.
8. Non-Returnable Situations
Returns will not be accepted for:
-
Sizing/fit preference
-
Buyer’s remorse
-
Sgns of wear consistent with the disclosed condition/grade
-
Variances in color due to lighting or display differences
-
Items returned outside the claim windows
-
Items returned without authorization
-
Items that have been worn, used, altered, washed, or damaged after delivery
For pre-owned books and print media, minor edge wear, shelf wear, handling marks, and age-related patina consistent with the disclosed condition are not considered defects. For artwork, minor variations in texture, paper, ink density, or finishing (including artist-process variance) are not considered defects unless materially inconsistent with the listing.
9. Order Confirmation vs. Acceptance
Order confirmation emails acknowledge that we received your order request. Placing an order is an offer to purchase. We reserve the right to accept or cancel orders at our discretion, including for suspected fraud, verification issues, inventory errors, or pricing/listing errors.
10. Order Changes AND Cancellations
Please contact us immediately if you need to change or cancel an order. We can only attempt changes before fulfillment begins, and we cannot guarantee updates once processing has started. Once an order has shipped, it cannot be changed or canceled.
11. Pricing / Listing Errors
We reserve the right to correct pricing or listing errors, cancel impacted orders, and issue refunds. If an item is incorrectly priced or listed, we may refuse or cancel the order even after an order confirmation is sent.
12. Refused Service / Fraud Prevention
We reserve the right to refuse service, cancel orders, and limit quantities at our discretion, including to prevent fraud, abuse, or policy violations, to the extent permitted by law.