Cart
1. Final Sale Policy
All sales are final due to the nature of pre-owned and one-of-one inventory. Returns are only accepted in limited situations described below.
2. Eligible Return Exceptons
A return may be approved only if one of the following occurs:
3. Claim Windows
To be eligible for review, claims must be submitted within the following timeframes (from the delivery scan):
Claims submitted outside these windows may not be eligible.
4. How to Request a Return (Required)
Email Support@Highendestroy.com with your order number and a detailed description of the issue. Include clear photos showing the issue, item condition, and packaging where relevant. Do not discard packaging until the claim is resolved.
Return requests must be approved in writing before sending anything back. Unapproved returns may be refused and returned to sender at the customer’s expense.
5. Return Condition Required
Approved returns must be shipped back in the same condition as received, with all original tags (if any) and packaging included. Items that show wear, use, alteration, odor, or damage beyond what was originally disclosed may be rejected.
6. Refund Method & Timing (No Store Credit)
Approved refunds are issued to the original payment method only. We do not offer store credit.
Refund processing target: within 7 business days after we receive and inspect the approved return.
7. Return Shipping Costs
If the return is approved due to our error (wrong item shipped) or an approved claim, we may provide a return label or reimburse standard return shipping at our discretion. If a return is approved for another eligible reason, return shipping costs may be the customer’s responsibility unless stated otherwise.
8. Non-Returnable Situations
Returns will not be accepted for:
9. Order Confirmation vs. Acceptance
Order confirmation emails acknowledge that we received your order request. We reserve the right to accept or cancel orders at our discretion, including for suspected fraud, verification issues, inventory errors, or pricing/listing errors.
10. Order Changes & Cancellations
Please contact us immediately if you need to change or cancel an order. We can only attempt changes before fulfillment begins, and we cannot guarantee updates once processing has started. Once an order has shipped, it cannot be changed or canceled.
11. Pricing / Listing Errors
We reserve the right to correct pricing or listing errors, cancel impacted orders, and issue refunds. If an item is incorrectly priced or listed, we may refuse or cancel the order even after an order confirmation is sent.
12. Refused Service / Fraud Prevention
We reserve the right to refuse service, cancel orders, and limit quantities at our discretion, including to prevent fraud, abuse, or policy violations.
All sales are final due to the nature of pre-owned and one-of-one inventory. Returns are only accepted in limited situations described below.
2. Eligible Return Exceptons
A return may be approved only if one of the following occurs:
- Wrong item shipped
- Undisclosed material damage (see Condition & Grading)
- Confirmed authenticity issue (see Authenticity Guarantee)
3. Claim Windows
To be eligible for review, claims must be submitted within the following timeframes (from the delivery scan):
- Wrong item shipped: within 48 hours
- Undisclosed material damage: within 48 hours
- Authenticity concerns: within 7 days
Claims submitted outside these windows may not be eligible.
4. How to Request a Return (Required)
Email Support@Highendestroy.com with your order number and a detailed description of the issue. Include clear photos showing the issue, item condition, and packaging where relevant. Do not discard packaging until the claim is resolved.
Return requests must be approved in writing before sending anything back. Unapproved returns may be refused and returned to sender at the customer’s expense.
5. Return Condition Required
Approved returns must be shipped back in the same condition as received, with all original tags (if any) and packaging included. Items that show wear, use, alteration, odor, or damage beyond what was originally disclosed may be rejected.
6. Refund Method & Timing (No Store Credit)
Approved refunds are issued to the original payment method only. We do not offer store credit.
Refund processing target: within 7 business days after we receive and inspect the approved return.
7. Return Shipping Costs
If the return is approved due to our error (wrong item shipped) or an approved claim, we may provide a return label or reimburse standard return shipping at our discretion. If a return is approved for another eligible reason, return shipping costs may be the customer’s responsibility unless stated otherwise.
8. Non-Returnable Situations
Returns will not be accepted for:
- Sizing/fit preference
- Buyer’s remorse
- Minor signs of wear consistent with the disclosed condition
- Minor variances in color due to lighting/display differences
- Items returned outside the claim windows
- Items returned without authorization
- Items that have been worn, used, altered, or damaged after delivery
9. Order Confirmation vs. Acceptance
Order confirmation emails acknowledge that we received your order request. We reserve the right to accept or cancel orders at our discretion, including for suspected fraud, verification issues, inventory errors, or pricing/listing errors.
10. Order Changes & Cancellations
Please contact us immediately if you need to change or cancel an order. We can only attempt changes before fulfillment begins, and we cannot guarantee updates once processing has started. Once an order has shipped, it cannot be changed or canceled.
11. Pricing / Listing Errors
We reserve the right to correct pricing or listing errors, cancel impacted orders, and issue refunds. If an item is incorrectly priced or listed, we may refuse or cancel the order even after an order confirmation is sent.
12. Refused Service / Fraud Prevention
We reserve the right to refuse service, cancel orders, and limit quantities at our discretion, including to prevent fraud, abuse, or policy violations.