Cart
2. Shipping Rates (Cargo Commerce + Shippo)
3. Shipping Methods & Tracking
4. Domestic Shipping (United States)
5. International Shipping
6. Duties, Taxes, and Import Fees
7. Address Accuracy & Changes
8. High-Value Orders (Signature / Verification)
9. Cancellations
10. No Replacements
Orders typically ship within 1–3 business days after purchase (excluding weekends and federal holidays). Processing includes order verification, final item inspection, careful packaging, and carrier pickup.
If we are unable to ship within this timeframe, we will contact you by email with an updated shipping estimate. If the order has not shipped, you may request a cancellation for a refund.
2. Shipping Rates (Cargo Commerce + Shippo)
Shipping rates are displayed at checkout. If carrier-calculated rates are available, they may vary based on destination, carrier service availability, and the package’s shipping-ready weight and dimensions. Expedited shipping options may be available at checkout.
3. Shipping Methods & Tracking
We ship using major carriers such as USPS, UPS, FedEx, and/or DHL (carrier may vary by destination and service level). All shipments include tracking. Once your order ships, you’ll receive a shipment confirmation email with tracking details.
4. Domestic Shipping (United States)
Domestic orders ship from Jacksonville, Florida. Transit times vary by carrier and destination and are not guaranteed once the package is in the carrier’s possession.
5. International Shipping
We offer international shipping to select destinations. International delivery times may vary due to customs processing and local carrier handling.
6. Duties, Taxes, and Import Fees
International shipments may be subject to customs duties, taxes, and import fees. These charges are the customer’s responsibility unless explicitly stated otherwise.
If an international shipment is refused, delayed, or returned to sender due to unpaid duties/taxes or customs clearance issues, any refund (if applicable) may be reduced by return shipping costs and any fees charged to us by the carrier (if any).
7. Address Accuracy & Charges
Customers are responsible for providing an accurate and complete shipping address at checkout. If you need to update an address, contact us immediately at Support@Highendestroy.com. We may be able to update the address before shipment, but we cannot guarantee changes once fulfillment has started.
If a package is returned to sender due to an address issue (including incomplete/incorrect address), the customer is responsible for reshipment costs and any carrier fees incurred (if applicable).
8. High-Value Orders (Signature / Verification)
For orders $500+, we may require signature confirmation at delivery and/or additional verification prior to shipment to help prevent loss and fraud.
9. Cancellations
If you need to cancel an order, contact us immediately. If the order has not shipped, we may be able to cancel it for a refund. Once an order has shipped, it cannot be canceled.
10. No Replacements
Because most items are one-of-one, we do not offer replacements. If a return is approved, the remedy is typically a refund to the original payment method in accordance with our policies.
2. Before You File a Claim
3. Evidence Required (Do Not Discard Packaging)
4. Lost in Transit
5. Damaged in Transit
6. Delivered but Not Received
7. High-Value Orders (Signature / Verification)
8. Address Issues / Return-to-Sender (Important)
9. Claim Review & Outcomes
10. Fraud & Chargebacks
1. What “Delivered” Means
For delivery-related issues, “Delivered” means the package is marked delivered by the carrier’s tracking system (delivery scan). Some carriers may also provide photo confirmation or location data where available.
2. Before You File a Claim
If tracking shows delivered but you can’t locate your package, please:
If you still need help, email Support@Highendestroy.com as soon as possible.
3. Evidence Required (Do Not Discard Packaging)
To review delivery-related claims, we may request:
Please keep all packaging until the claim is resolved.
4. Lost in Transit
If tracking stops updating or a shipment is delayed significantly, contact Support@Highendestroy.com and we will assist with next steps and may open a carrier investigation.
A shipment may be considered lost when there are no tracking updates after the last scan for:
5. Damaged in Transit
If your order arrives damaged due to shipping, email Support@Highendestroy.com within 48 hours of the delivery scan and include the evidence listed above. Shipping damage claims are reviewed case-by-case.
6. Delivered but Not Received
If the carrier marks your package delivered but you did not receive it, email Support@Highendestroy.com within 48 hours of the delivery scan. We may request additional documentation to support a carrier investigation.
7. High-Value Orders (Signature / Verification)
For orders $500+, we may require signature confirmation at delivery and/or additional verification prior to shipment to help prevent loss and fraud. For high-value orders, we recommend shipping to a secure address where someone can receive the package.
If a carrier confirms delivery to the correct address (including signature confirmation where applicable), this may limit available remedies.
8. Address Issues / Return-to-Sender
Customers are responsible for providing an accurate shipping address. If a package is returned to sender due to an incorrect or incomplete address, refusal, or failure to receive the package, the customer is responsible for any carrier fees and reshipment costs.
Because our inventory is often one-of-one, we do not offer replacements. If the original item is successfully returned to us in its original shipped condition, we may be able to reship that same item (at the customer’s expense).
9. Claim Review & Outcomes
Approved outcomes depend on the evidence provided and carrier investigation results. If a claim is approved and a refund is appropriate, refunds are issued to the original payment method in accordance with our Returns & Refunds policy.
You agree to cooperate with carrier investigations, including providing any reasonable documentation requested to support the claim. Claims must be submitted within the timelines listed above. Late claims may not be eligible.
10. Fraud & Chargebacks
If you believe there is an issue with delivery, please contact us first so we can help resolve it. Unauthorized chargebacks may delay investigations and support.
For delivery-related issues, “Delivered” means the package is marked delivered by the carrier’s tracking system (delivery scan). Some carriers may also provide photo confirmation or location data where available.
If tracking shows delivered but you can’t locate your package, please:
- verify the shipping address on your order confirmation
- check around the delivery location (front desk/mailroom/package room/neighbors)
- contact the carrier with your tracking number
If you still need help, email Support@Highendestroy.com as soon as possible.
3. Evidence Required (Do Not Discard Packaging)
To review delivery-related claims, we may request:
- photos of the outer box, inner packaging, and shipping label
- photos of the item and any damage (if applicable)
- carrier confirmation details (and, in some cases, a written statement)
Please keep all packaging until the claim is resolved.
4. Lost in Transit
If tracking stops updating or a shipment is delayed significantly, contact Support@Highendestroy.com and we will assist with next steps and may open a carrier investigation.
A shipment may be considered lost when there are no tracking updates after the last scan for:
- Domestic (U.S.): 10 business days
- International: 20 business days
5. Damaged in Transit
If your order arrives damaged due to shipping, email Support@Highendestroy.com within 48 hours of the delivery scan and include the evidence listed above. Shipping damage claims are reviewed case-by-case.
6. Delivered but Not Received
If the carrier marks your package delivered but you did not receive it, email Support@Highendestroy.com within 48 hours of the delivery scan. We may request additional documentation to support a carrier investigation.
7. High-Value Orders (Signature / Verification)
For orders $500+, we may require signature confirmation at delivery and/or additional verification prior to shipment to help prevent loss and fraud. For high-value orders, we recommend shipping to a secure address where someone can receive the package.
If a carrier confirms delivery to the correct address (including signature confirmation where applicable), this may limit available remedies.
8. Address Issues / Return-to-Sender
Customers are responsible for providing an accurate shipping address. If a package is returned to sender due to an incorrect or incomplete address, refusal, or failure to receive the package, the customer is responsible for any carrier fees and reshipment costs.
Because our inventory is often one-of-one, we do not offer replacements. If the original item is successfully returned to us in its original shipped condition, we may be able to reship that same item (at the customer’s expense).
9. Claim Review & Outcomes
Approved outcomes depend on the evidence provided and carrier investigation results. If a claim is approved and a refund is appropriate, refunds are issued to the original payment method in accordance with our Returns & Refunds policy.
You agree to cooperate with carrier investigations, including providing any reasonable documentation requested to support the claim. Claims must be submitted within the timelines listed above. Late claims may not be eligible.
10. Fraud & Chargebacks
If you believe there is an issue with delivery, please contact us first so we can help resolve it. Unauthorized chargebacks may delay investigations and support.
1. Final Sale Policy
All sales are final due to the nature of pre-owned and one-of-one inventory. Returns are only accepted in limited situations described below.
2. Eligible Return Exceptons
A return may be approved only if one of the following occurs:
3. Claim Windows
To be eligible for review, claims must be submitted within the following timeframes (from the delivery scan):
Claims submitted outside these windows may not be eligible.
4. How to Request a Return (Required)
Email Support@Highendestroy.com with your order number and a detailed description of the issue. Include clear photos showing the issue, item condition, and packaging where relevant. Do not discard packaging until the claim is resolved.
Return requests must be approved in writing before sending anything back. Unapproved returns may be refused and returned to sender at the customer’s expense.
5. Return Condition Required
Approved returns must be shipped back in the same condition as received, with all original tags (if any) and packaging included. Items that show wear, use, alteration, odor, or damage beyond what was originally disclosed may be rejected.
6. Refund Method & Timing (No Store Credit)
Approved refunds are issued to the original payment method only. We do not offer store credit.
Refund processing target: within 7 business days after we receive and inspect the approved return.
7. Return Shipping Costs
If the return is approved due to our error (wrong item shipped) or an approved claim, we may provide a return label or reimburse standard return shipping at our discretion. If a return is approved for another eligible reason, return shipping costs may be the customer’s responsibility unless stated otherwise.
8. Non-Returnable Situations
Returns will not be accepted for:
9. Order Confirmation vs. Acceptance
Order confirmation emails acknowledge that we received your order request. We reserve the right to accept or cancel orders at our discretion, including for suspected fraud, verification issues, inventory errors, or pricing/listing errors.
10. Order Changes & Cancellations
Please contact us immediately if you need to change or cancel an order. We can only attempt changes before fulfillment begins, and we cannot guarantee updates once processing has started. Once an order has shipped, it cannot be changed or canceled.
11. Pricing / Listing Errors
We reserve the right to correct pricing or listing errors, cancel impacted orders, and issue refunds. If an item is incorrectly priced or listed, we may refuse or cancel the order even after an order confirmation is sent.
12. Refused Service / Fraud Prevention
We reserve the right to refuse service, cancel orders, and limit quantities at our discretion, including to prevent fraud, abuse, or policy violations.
All sales are final due to the nature of pre-owned and one-of-one inventory. Returns are only accepted in limited situations described below.
2. Eligible Return Exceptons
A return may be approved only if one of the following occurs:
- Wrong item shipped
- Undisclosed material damage (see Condition & Grading)
- Confirmed authenticity issue (see Authenticity Guarantee)
3. Claim Windows
To be eligible for review, claims must be submitted within the following timeframes (from the delivery scan):
- Wrong item shipped: within 48 hours
- Undisclosed material damage: within 48 hours
- Authenticity concerns: within 7 days
Claims submitted outside these windows may not be eligible.
4. How to Request a Return (Required)
Email Support@Highendestroy.com with your order number and a detailed description of the issue. Include clear photos showing the issue, item condition, and packaging where relevant. Do not discard packaging until the claim is resolved.
Return requests must be approved in writing before sending anything back. Unapproved returns may be refused and returned to sender at the customer’s expense.
5. Return Condition Required
Approved returns must be shipped back in the same condition as received, with all original tags (if any) and packaging included. Items that show wear, use, alteration, odor, or damage beyond what was originally disclosed may be rejected.
6. Refund Method & Timing (No Store Credit)
Approved refunds are issued to the original payment method only. We do not offer store credit.
Refund processing target: within 7 business days after we receive and inspect the approved return.
7. Return Shipping Costs
If the return is approved due to our error (wrong item shipped) or an approved claim, we may provide a return label or reimburse standard return shipping at our discretion. If a return is approved for another eligible reason, return shipping costs may be the customer’s responsibility unless stated otherwise.
8. Non-Returnable Situations
Returns will not be accepted for:
- Sizing/fit preference
- Buyer’s remorse
- Minor signs of wear consistent with the disclosed condition
- Minor variances in color due to lighting/display differences
- Items returned outside the claim windows
- Items returned without authorization
- Items that have been worn, used, altered, or damaged after delivery
9. Order Confirmation vs. Acceptance
Order confirmation emails acknowledge that we received your order request. We reserve the right to accept or cancel orders at our discretion, including for suspected fraud, verification issues, inventory errors, or pricing/listing errors.
10. Order Changes & Cancellations
Please contact us immediately if you need to change or cancel an order. We can only attempt changes before fulfillment begins, and we cannot guarantee updates once processing has started. Once an order has shipped, it cannot be changed or canceled.
11. Pricing / Listing Errors
We reserve the right to correct pricing or listing errors, cancel impacted orders, and issue refunds. If an item is incorrectly priced or listed, we may refuse or cancel the order even after an order confirmation is sent.
12. Refused Service / Fraud Prevention
We reserve the right to refuse service, cancel orders, and limit quantities at our discretion, including to prevent fraud, abuse, or policy violations.
1. Conditon Standard
All items are pre-owned or vintage unless stated otherwise. We describe condition as accurately as possible based on visible inspection and our grading scale. Any notable flaws or issues are disclosed in the listing when observed.
2. Our Grading Scale
Condition may be described using terms such as: New / Unworn, Excellent, Very Good, Good, Fair, or As-Is. Specific wording may vary by listing, but the intent is to communicate overall wear and notable issues as clearly as possible.
Original packaging is not guaranteed unless stated.
3. Disclosure Standard (What We Do and Don’t Consider a “Problem”)
Minor signs of wear consistent with normal use, minor scuffs, small loose threads, and minor storage marks may be present on pre-owned items and are generally not considered “material damage” unless they significantly affect function or appearance beyond what is reasonably expected for the stated grade.
4. What Counts as “Undisclosed Material Damage”
Undisclosed material damage generally refers to significant damage that was not described and would reasonably affect the item’s function or value (e.g., major tears, large stains, missing major components, severe structural damage). Claims for undisclosed material damage must be submitted within 48 hours of delivery scan and supported by clear photos.
5. Photo, Lighting, and Color Disclaimer
Photos are taken under varying lighting conditions. Colors may appear different depending on lighting, camera settings, and your screen. Minor color differences are not considered defects.
6. Subjectivity Note
Condition grading is subjective. If you have questions about an item’s condition, request additional information before purchasing.
All items are pre-owned or vintage unless stated otherwise. We describe condition as accurately as possible based on visible inspection and our grading scale. Any notable flaws or issues are disclosed in the listing when observed.
2. Our Grading Scale
Condition may be described using terms such as: New / Unworn, Excellent, Very Good, Good, Fair, or As-Is. Specific wording may vary by listing, but the intent is to communicate overall wear and notable issues as clearly as possible.
Original packaging is not guaranteed unless stated.
3. Disclosure Standard (What We Do and Don’t Consider a “Problem”)
Minor signs of wear consistent with normal use, minor scuffs, small loose threads, and minor storage marks may be present on pre-owned items and are generally not considered “material damage” unless they significantly affect function or appearance beyond what is reasonably expected for the stated grade.
4. What Counts as “Undisclosed Material Damage”
Undisclosed material damage generally refers to significant damage that was not described and would reasonably affect the item’s function or value (e.g., major tears, large stains, missing major components, severe structural damage). Claims for undisclosed material damage must be submitted within 48 hours of delivery scan and supported by clear photos.
5. Photo, Lighting, and Color Disclaimer
Photos are taken under varying lighting conditions. Colors may appear different depending on lighting, camera settings, and your screen. Minor color differences are not considered defects.
6. Subjectivity Note
Condition grading is subjective. If you have questions about an item’s condition, request additional information before purchasing.
1. Where Do You Ship From?
We ship from Jacksonville, Florida (USA).
2. How Long Does Processing Take?
Most orders ship within 1–3 business days (excluding weekends and federal holidays).
3. Do You Offer Expedited Shipping?
Expedited shipping options may be available at checkout, depending on destination and carrier service availability.
4. Do You Ship Internationally?
Yes — International orders may be subject to duties/taxes/import fees, which are the customer’s responsibility unless stated otherwise.
5. Are All Sales Final?
Yes — All purchases are final except for: wrong item shipped, undisclosed material damage, or a confirmed authenticity issue (see Returns & Refunds).
6. What’s the Claim Window for Issues?
7. Do You Offer Returns for Sizing/Fit?
No—We do not accept returns for fit or sizing preference. Please review measurements before purchasing.
8. Do You Offer Exchanges or Replacements?
No— Inventory is typically one-of-one, so we do not offer replacements or exchanges.
9. How Do I Contact Support?
Email Support@Highendestroy.com, we typically respond within 1–2 business days.
We ship from Jacksonville, Florida (USA).
2. How Long Does Processing Take?
Most orders ship within 1–3 business days (excluding weekends and federal holidays).
3. Do You Offer Expedited Shipping?
Expedited shipping options may be available at checkout, depending on destination and carrier service availability.
4. Do You Ship Internationally?
Yes — International orders may be subject to duties/taxes/import fees, which are the customer’s responsibility unless stated otherwise.
5. Are All Sales Final?
Yes — All purchases are final except for: wrong item shipped, undisclosed material damage, or a confirmed authenticity issue (see Returns & Refunds).
6. What’s the Claim Window for Issues?
- Wrong item / undisclosed material damage: Within 48 hours of delivery scan.
- Authenticity concerns: Within 7 days of delivery scan.
- Delivery issues: See Delivery Issues & Claims for timelines and evidence requirements.
7. Do You Offer Returns for Sizing/Fit?
No—We do not accept returns for fit or sizing preference. Please review measurements before purchasing.
8. Do You Offer Exchanges or Replacements?
No— Inventory is typically one-of-one, so we do not offer replacements or exchanges.
9. How Do I Contact Support?
Email Support@Highendestroy.com, we typically respond within 1–2 business days.
This Privacy Statement explains how Highendestroy (“we,” “us,” “our”) collects, uses, and shares information when you visit our website (the “Site”), make a purchase, or contact us.
1. Information We Collect
We may collect the following categories of information:
2. How We Use Information
We use information to:
3. Cookies, Tracking, and Analytics
We use cookies and similar technologies to support Site functionality, security, and performance. Some features may not work properly if cookies are disabled.
Tools/service providers we currently rely on (or integrate with) may include:
If we add additional analytics or advertising tools, we will update this section to list them.
4. How We Share Informaiton
We may share information with:
5. “Do Not Sell or Share” (Target Advertising)
We do not sell your personal information for money. “Sharing” can have a specific meaning under certain privacy laws (including use for cross-context behavioral advertising / targeted advertising). If we ever enable targeted advertising that qualifies as “sharing” under applicable law, we will update this Privacy Statement and provide an opt-out method as required.
6. Marketing Emails and Opt-Out
If you opt in to receive marketing emails, you can unsubscribe at any time using the link in the email (and we will honor opt-out requests as required by law).
Mailing Address (for required notices): MAILING_ADDRESS_HERE
7. Data Retention
We keep personal information only as long as reasonably necessary for order fulfillment, customer support, fraud prevention, legal/tax obligations, and policy enforcement.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed 100% secure.
9. Your Privacy Rights
Depending on where you live, you may have rights such as access/confirm what personal data we have, request correction or deletion, obtain a copy of your data (portability), and opt out of certain processing (e.g., targeted advertising, sale/sharing where applicable). To submit a request, email Support@Highendestroy.com. We may verify your identity before fulfilling a request.
10. Inernational Visitors
We are based in the United States and primarily process information in the U.S. If you access the Site from outside the U.S., you understand your information may be transferred to and processed in the U.S.
11. Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
12. Updates to This Privacy Statement
We may update this Privacy Statement from time to time. The “Last Updated” date at the top shows when it was last revised.
13. Contact
For any privacy questions, please contact us at Support@Highendestroy.com
1. Information We Collect
We may collect the following categories of information:
- Identifiers & contact details: name, email, shipping/billing address, phone number (if provided).
- Order & transaction details: items purchased, order totals, order history, shipping status, return/claim communications.
- Customer support communications: messages you send us and any attachments you provide (e.g., photos for claim).
- Device & usage data: IP address, browser type, device identifiers, pages viewed, approximate location, referral source, and similar activity information.
- Marketing preferences: whether you subscribe/unsubscribe and related settings. Payment note: Payments are processed by third-party payment providers (for example, Stripe). We do not store full payment card numbers on our servers.
2. How We Use Information
We use information to:
- Fulfill orders (processing, shipping, tracking, delivery support).
- Provide customer service and handle returns/claims.
- Prevent fraud and improve security.
- Operate and improve the Site (performance, diagnostics, analytics).
- Send communications about orders, policy updates, and (if you opt in) marketing messages.
3. Cookies, Tracking, and Analytics
We use cookies and similar technologies to support Site functionality, security, and performance. Some features may not work properly if cookies are disabled.
Tools/service providers we currently rely on (or integrate with) may include:
- Cargo.site / Cargo Commerce (website hosting + commerce functionality)
- Stripe (payment processing)
- Shippo (shipping rates/labels and shipment management)
If we add additional analytics or advertising tools, we will update this section to list them.
4. How We Share Informaiton
We may share information with:
- Payment processors (to process payments).
- Shipping/logistics providers (to ship orders and provide tracking), including sharing your shipping details as neede dto fulfill delivery shipping details as needed to fulfill delivery.
- Site/IT service providers (hosting, security, analytics, and operational support). We may also disclose information if required tocomply with law, enfore our policies, or protect rights and safety.
5. “Do Not Sell or Share” (Target Advertising)
We do not sell your personal information for money. “Sharing” can have a specific meaning under certain privacy laws (including use for cross-context behavioral advertising / targeted advertising). If we ever enable targeted advertising that qualifies as “sharing” under applicable law, we will update this Privacy Statement and provide an opt-out method as required.
6. Marketing Emails and Opt-Out
If you opt in to receive marketing emails, you can unsubscribe at any time using the link in the email (and we will honor opt-out requests as required by law).
Mailing Address (for required notices): MAILING_ADDRESS_HERE
7. Data Retention
We keep personal information only as long as reasonably necessary for order fulfillment, customer support, fraud prevention, legal/tax obligations, and policy enforcement.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed 100% secure.
9. Your Privacy Rights
Depending on where you live, you may have rights such as access/confirm what personal data we have, request correction or deletion, obtain a copy of your data (portability), and opt out of certain processing (e.g., targeted advertising, sale/sharing where applicable). To submit a request, email Support@Highendestroy.com. We may verify your identity before fulfilling a request.
10. Inernational Visitors
We are based in the United States and primarily process information in the U.S. If you access the Site from outside the U.S., you understand your information may be transferred to and processed in the U.S.
11. Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
12. Updates to This Privacy Statement
We may update this Privacy Statement from time to time. The “Last Updated” date at the top shows when it was last revised.
13. Contact
For any privacy questions, please contact us at Support@Highendestroy.com
1. General Support
For order help, shipping, delivery isusues, authenticity, sizing, or general support, please email: Support@Highendestroy.com
Include this information so we can help fast (copy/paste and fill in what applies):
2. Response Time
We aim to respond within 1–2 business days (Mon–Fri, ET), excluding weekends and federal holidays. Response times may be longer during peak periods.
3. No Support via Social Media
To keep support secure and trackable, we do not handle order support through social media DMs/comments. Please email Support@Highendestroy.com.
4. Verification & Privacy
To protect customers and prevent fraud, we may request verification for certain requests (for example):
Please do not send sensitive documents unless we specifically ask for them.
For order help, shipping, delivery isusues, authenticity, sizing, or general support, please email: Support@Highendestroy.com
Include this information so we can help fast (copy/paste and fill in what applies):
- Order #:
- Full name:
- Item name (or product link):
- Issue type (choose one): Order change/cancel • Address update • Shipping • Delivery issue • Damage • Returns/Refunds • Authenticity • Sizing/Measurements
- Shipping address used at checkout (for verification):
- Tracking # (if shipped):
- Photos (if relevant): item, packaging, shipping label, damage/flaws
2. Response Time
We aim to respond within 1–2 business days (Mon–Fri, ET), excluding weekends and federal holidays. Response times may be longer during peak periods.
3. No Support via Social Media
To keep support secure and trackable, we do not handle order support through social media DMs/comments. Please email Support@Highendestroy.com.
4. Verification & Privacy
To protect customers and prevent fraud, we may request verification for certain requests (for example):
- Address changes
- High-value orders
- Delivery disputes
- Privacy-related requests
Please do not send sensitive documents unless we specifically ask for them.