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1. Where Do You Ship From?
We ship from Jacksonville, Florida (USA).
2. How Long Does Processing Take?
Most orders ship within 1–3 business days (excluding weekends and federal holidays).
3. Do You Offer Expedited Shipping?
Expedited shipping options may be available at checkout, depending on destination and carrier service availability.
4. Do You Ship Internationally?
Yes — International orders may be subject to duties/taxes/import fees, which are the customer’s responsibility unless stated otherwise.
5. Are All Sales Final?
Yes — All purchases are final except for: wrong item shipped, undisclosed material damage, or a confirmed authenticity issue (see Returns & Refunds).
6. What’s the Claim Window for Issues?
7. Do You Offer Returns for Sizing/Fit?
No—We do not accept returns for fit or sizing preference. Please review measurements before purchasing.
8. Do You Offer Exchanges or Replacements?
No— Inventory is typically one-of-one, so we do not offer replacements or exchanges.
9. How Do I Contact Support?
Email Support@Highendestroy.com, we typically respond within 1–2 business days.
We ship from Jacksonville, Florida (USA).
2. How Long Does Processing Take?
Most orders ship within 1–3 business days (excluding weekends and federal holidays).
3. Do You Offer Expedited Shipping?
Expedited shipping options may be available at checkout, depending on destination and carrier service availability.
4. Do You Ship Internationally?
Yes — International orders may be subject to duties/taxes/import fees, which are the customer’s responsibility unless stated otherwise.
5. Are All Sales Final?
Yes — All purchases are final except for: wrong item shipped, undisclosed material damage, or a confirmed authenticity issue (see Returns & Refunds).
6. What’s the Claim Window for Issues?
- Wrong item / undisclosed material damage: Within 48 hours of delivery scan.
- Authenticity concerns: Within 7 days of delivery scan.
- Delivery issues: See Delivery Issues & Claims for timelines and evidence requirements.
7. Do You Offer Returns for Sizing/Fit?
No—We do not accept returns for fit or sizing preference. Please review measurements before purchasing.
8. Do You Offer Exchanges or Replacements?
No— Inventory is typically one-of-one, so we do not offer replacements or exchanges.
9. How Do I Contact Support?
Email Support@Highendestroy.com, we typically respond within 1–2 business days.