1. General Support

For order help, shipping, delivery isusues, authenticity, sizing, or general support, please email: Support@Highendestroy.com

Include this information so we can help fast (copy/paste and fill in what applies):

• Order #:
• Full name:
• Item name (or product link):
• Issue type (choose one): Order change/cancel • Address update • Shipping • Delivery issue • Damage • Returns/Refunds • Authenticity • Sizing/Measurements
• Shipping address used at checkout (for verification):
• Tracking # (if shipped):
• Photos (if relevant): item, packaging, shipping label, damage/flaws

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2. Response Time

We aim to respond within 1–2 business days (Mon–Fri, ET), excluding weekends and federal holidays. Response times may be longer during peak periods.

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3. No Support via Social Media

To keep support secure and trackable, we do not handle order support through social media DMs/comments. Please email Support@Highendestroy.com.

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4. Verification & Privacy

To protect customers and prevent fraud, we may request verification for certain requests (for example):

• Address changes
• High-value orders
• Delivery disputes
• Privacy-related requests

Please do not send sensitive documents unless we specifically ask for them.