HIGHENDESTROY

Authenticity Guarantee

1. Our Authenticity Standard

We do not knowingly sell counterfeit items. We take authenticity seriously and review items using our internal process and industry references. If we cannot confidently authenticate an item, we will not list it for sale or we may remove it from sale.

For artwork and print media sold on the Site, “authenticity” refers to the identity/attribution of the work as described and the documentation available to us (e.g., provenance, purchase records, edition details, or artist/publisher information where applicable).

2. What Our Authentication Includes

Authentication may include review of labels, serial numbers, materials, construction, stitching, hardware, packaging (if available), brand-specific markers, and comparison to known authentic references. Some items may require additional review depending on brand and category.

For artwork, books, and print media, review may include provenance or purchase records (if available), edition details (if applicable), publisher/artist identifiers, signatures/marks (if applicable), and comparison to known references where reasonably available.

3. How to Report an Authenticity Concern

If you have concerns about authenticity, email Support@Highendestroy.com within 7 days of the carrier’s delivery scan. Include your order number and a detailed explanation of the concern. We may request additional photos or information to support the review.

4. Review Process

We may request photos of the item, labels, tags, serial numbers, packaging, and other details. In some cases, we may request a written third-party assessment. Do not discard packaging until the review is complete.

5. Outcomes / Remedy

If an item is confirmed to be counterfeit or otherwise not authentic as described, we will provide a return process and issue a refund to the original payment method after the item is returned and inspected, in accordance with our Returns AND Refunds policy. Remedies are limited to the original purchase amount paid for the item.

6. Important Notes

Authentication is based on the information available at the time of review. Some brands do not offer official authentication services. We may rely on third-party resources where appropriate. Claims submitted after the 7-day window may not be eligible.

For artwork and print media, we do not guarantee future resale value, investment performance, or third-party market opinions.